Refund policy
Returns & Cancellation Policy
At Vesselure, each piece is thoughtfully designed and carefully inspected before shipment. We want you to feel confident when ordering from us.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be unused, undamaged, and returned in its original packaging.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Once your return is received and inspected, an approved refund will be issued to your original payment method.
Damaged, Defective, or Incorrect Items
Because our pieces are porcelain, we take extra care when packaging each order.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery at hello@vesselure.com.
To help us resolve your request promptly, please include:
- - Your order number
- - Clear photos of the item
- - Clear photos of the original packaging
- - A brief description of the issue
Once we review your request, we will provide a replacement or refund at no additional cost, depending on the situation.
Please keep the original packaging and damaged item until your claim has been resolved.
Cancellations
Orders may be cancelled before they are shipped by contacting us as soon as possible at hello@vesselure.com
Once an order has shipped, it can no longer be cancelled and will be subject to our return policy.
Final Sale Items
Items specifically marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.
Refunds
Once your return has been approved and received, your refund will be processed to your original payment method.
Please allow your bank or payment provider additional time to process and post the refund to your account.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
hello@vesselure.com
We're happy to assist you.